Refund & Withdrawal Policy

This text is published by Oğuzhan Arslan. The current version is available in the legal documents section at https://oguzhanarslan.com.

This policy explains the withdrawal and refund terms for digital products and services purchased in the Shop section at https://oguzhanarslan.com. The seller and supplier of the products and services is Oğuzhan Arslan, who sells as an individual seller (the “Seller”), and decisions on and responsibility for withdrawal and refund requests rest with the Seller. Payments are processed by Whop, our payment processor; Whop carries out refunds on the Seller's instruction and does not decide on requests concerning the product or service.

1. RIGHT OF WITHDRAWAL

You have the right to withdraw from the contract within fourteen days without giving any reason and without paying any penalty. The withdrawal period begins, for service contracts, on the day the contract is concluded and, for the sale of intangible goods such as digital content, on the day the content is delivered to you.

2. HOW TO EXERCISE THE RIGHT OF WITHDRAWAL

Before the withdrawal period expires, it is sufficient to send an email to info@oguzhanarslan.com or a written notice to Şile/istanbul. In the notice, please state your full name, your order number (shown on the site's result screen after payment and in the documents downloaded from it; you may give the payment number on the Whop receipt instead), the product name, the email address you used in the payment form and your decision to withdraw clearly. You may use the sample text below or make any other statement that clearly sets out your decision to withdraw. The Seller confirms by email that your notice has been received.

Sample withdrawal notice: “To Oğuzhan Arslan. I hereby give notice that I withdraw from the contract for the product or service detailed below. Product or service name: … Order number (or payment number): … Order date: … Full name: … Email address used for payment: … Date of notice: …”

3. CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

Under Article 15 of the Distance Contracts Regulation, in addition to the other statutory exceptions, the right of withdrawal cannot be exercised for the following contracts:

a) Contracts for services performed instantly in electronic form or for intangible goods delivered instantly to the consumer (for example, digital content made available for immediate access).

b) Contracts for services whose performance begins with the consumer's approval before the withdrawal period expires.

c) Contracts for goods prepared in line with the consumer's requests or personal needs.

For products marked on the product page as delivered instantly, you tick a separate checkbox before the payment form opens to accept that performance begins immediately with your approval and that you will therefore lose your right of withdrawal. For products not marked as delivered instantly, you may exercise your right of withdrawal within the withdrawal period; starting performance of a service before the withdrawal period expires requires your separate explicit approval to the Seller, and the right of withdrawal cannot be exercised for services whose performance has begun with that approval.

4. REFUND PERIOD AND METHOD

The Seller refunds all payments received no later than fourteen days from the date your withdrawal notice reaches the Seller. The refund is made via Whop to the payment method you used, in a single transaction and without charging you any cost. Exercising the right of withdrawal also ends any ancillary contracts linked to this contract, at no cost to you.

The time it takes for the refund to appear on your card or account may vary depending on your bank's processing times. For payments made in a foreign currency, the exchange rate and transaction fees applied by the bank that issued your card are not set by the Seller.

5. CONSUMERS RESIDENT IN THE EU AND EEA

If you are a consumer resident in a member state of the European Union or the European Economic Area, under the mandatory provisions of your country of residence your right of withdrawal for digital content not supplied on a tangible medium ends only if you gave your prior express consent to performance beginning, acknowledged that you thereby lose your right of withdrawal, and the Seller confirmed this on a durable medium. For services, if you asked for performance to begin within the withdrawal period, your right of withdrawal ends when the service has been fully performed; if you withdraw before the service has been fully performed, a proportionate amount for the part performed up to your withdrawal notice is deducted from the refund. Details are set out in section 9 of the Pre-Contract Information Form.

6. DEFECTIVE PRODUCTS OR SERVICES

Even where there is no right of withdrawal, if the product or service is defective, your elective rights under Law No. 6502 (for example, free re-performance, a price reduction, replacement with a non-defective equivalent or termination of the contract) and, if you are resident outside Turkey, your statutory rights under the law of your country of residence remain reserved. If you experience a technical problem, you can contact the Seller at info@oguzhanarslan.com.

7. PAYMENT DISPUTES

Sending your refund request directly to the Seller helps resolve the issue faster. This does not limit your right to contact your bank or card issuer.

8. CONTACT

Oğuzhan Arslan — Email: info@oguzhanarslan.com — Phone: +387 62 903 669 — Address: Şile/istanbul

This text is published in Turkish and English. If the two versions differ, the Turkish version prevails; this does not limit the rights a consumer has under the mandatory provisions of the law of their place of residence or the principle that unclear terms are interpreted in the consumer's favour.